Skip to content
ChairNav logoChairNav
Today’s schedule protected

Protect chair time before the day gets away from the front desk.

ChairNav organizes confirmations, open-chair recovery, recall follow-up, patient messages, insurance checks, and claim packet work into one front-desk action board. AI prepares the next step; your team reviews and decides.

Create accountSee how it works
TodayChair board
8a
9a
10a
11a
12p
1p
2p
3p
4p
Op 1
New patient exam

Op 1 · Dr. K

Crown seat

Op 1

Message needs approval

Voicemail · review

Insurance cleared

Eligibility verified

Op 2
Hygiene · Marta

Op 2 · confirmed

Open chair · 45m

Recover before noon

Recall match: Emily T.

Overdue 4 months

Implant consult

Op 2 · confirmed

Now · 11:45
2 gaps today · 6 recall matches readyUpdated live · synced with PMS
A dental front desk at the start of the day — schedule open, patient files ready.

Front desk · 7:42 AM

Morning brief drafted, 14 confirmations sent.

42

Dental practices represented

89

Individual locations

314,000

Schedule-slot validations processed

100%

Human review for patient-facing communications

Representative metrics from January 2025–May 2026 system logs, audited against EMR settlement reports.

Fewer preventable gaps

Open-chair signals help staff act while there is still time.

Faster front-desk replies

Drafted responses your team approves in one tap.

Stronger recall follow-up

Staff-approved recall outreach helps overdue patients return to the schedule.

Less admin chaos

One queue for what actually needs attention.

The solution

One front-desk workspace for the work that protects revenue.

ChairNav turns scattered schedule, recall, message, insurance, and follow-up work into clear daily actions.

Move faster

See who needs attention before the day gets messy.

Daily Brief · 14 confirmations · 2 risks

Miss less

Keep confirmations, recall, and follow-ups organized in one place.

Recall queue · 6 overdue · 3 drafted

Recover more chair time

Fill gaps and reduce repetitive admin without adding another front-desk hire.

Open chair · best match · Emily T.
Before the day starts

Start the morning already organized.

  • Confirm patients before gaps happen
  • Spot schedule risks early
  • Prepare waitlist options before cancellations
Review today's schedule
A morning at the front desk — schedule open, coffee nearby, ready for the day.

Morning brief · 7:42 AM

Tuesday — Op 1 & Op 2

Today

14

Confirmed

3

No reply

2

Gaps

  • 14 confirmations sent

    SMS · 11 confirmed, 3 still pending

  • 2 schedule risks flagged

    Op 2 · 10:40 gap · Op 1 · 3:15 unconfirmed

  • 6 recall matches ready

    Drafted texts awaiting approval

Reviewed by front-desk · updated a few minutes ago
While the day moves

Triage messages before they interrupt the day.

  • Sort texts, calls, and portal messages
  • Flag urgent items for staff review
  • Draft replies for staff approval
Review messages
A front-desk teammate in a thin headset, focused on a quiet morning of patient calls.

Message desk

9 inbound · grouped by urgency

3 awaiting approval

Urgent · respond now

Mark D.

SMS4 min ago

Tooth pain getting worse since last night. Can you fit me in today?

Drafted reply · for staff approval

"Hi Mark — sorry to hear that. We have an opening at 2:00 PM today with Dr. Patel. Reply Y to take it, or call us at the front desk."

Today · respond by 5 PM

  • Rachel A.

    SMS22 min ago

    Need to move Tuesday — anything Friday after 2?

  • Jordan T.

    Voicemail1 hr ago

    Asked about cost of night guard, will call back this afternoon.

Gap recovery

Turn open chair time into the next best action.

  • Detect open chair time in real time
  • Match overdue patients automatically
  • Approve the suggested message in one tap
Fill open chairs
An empty operatory at midday — chair ready, lights low, waiting for the next patient.

Open chair detected

Op 2 · 10:40 – 11:25 AM

45 min gap
10:00 · Hygiene
10:40 · Open
11:30 · Crown

Best match

Emily T.

Hygiene · 4 mo overdue · 4 min away · prefers mornings

Drafted SMS · "Hi Emily — we just had an opening at 10:40 with Dr. Patel. Want it? Reply Y to confirm."
Pending staff approval
Recall

Bring overdue patients back.

  • Two-way texting at a calm cadence
  • Match recall to open chair time
  • Track every reply and reschedule
Open recall list
A coordinator reviewing the recall list at a quiet front desk.

Recall queue

35 patients · grouped by bucket

  • 6 month recall

    ·

    last contacted 2 weeks ago

    Likely-fit window: Tue 9–11 AM

    18

  • 9 month recall

    ·

    last contacted a month ago

    Likely-fit window: Thu afternoon

    11

  • Overdue 12 mo+

    ·

    no reply on last attempt

    Likely-fit window: Fri morning

    6
Two-way SMS · drafts approved by staffUsed in daily schedule review
After treatment

Close the loop on insurance and claims.

  • Check eligibility before the visit
  • Track missing info per claim
  • Keep staff in control of every submission
Prepare claim packet
A calm clinic corner — soft afternoon light, plant on the counter.

Claims desk

Crown seat · Michael R.

Aetna PPO

Eligibility check

Active

Yes

Remaining

$840

Deductible

$50 left

Missing for submission

NarrativePre-op X-raysTooth chartProvider NPI

Claim packet

6 of 8 complete

Ready to submit once narrative and pre-op X-rays are attached. Reviewed by insurance coordinator.

Updated a few minutes agoAwaits coordinator
Use cases

Built around the front desk's real day.

Morning schedule protection

Confirm today and flag risks before lunch.

Live message triage

Sort texts, voicemails, and portal threads.

Open chair recovery

Match an overdue patient to the next gap.

Recall reactivation

Two-way texts at a calm cadence.

Insurance prep

Verify eligibility before the visit.

Claim packet follow-up

Track every claim until it pays.

All in one workspace

Everything your front desk needs, in one place.

Schedule

Patient communication

Insurance & operations

Under your control

AI drafts. Staff decide.

ChairNav drafts, summarizes, and prioritizes. Your team reviews, edits, and approves.

  • No AI diagnosis
  • Staff approval before patient-facing messages
  • Insurance and claims require manual review
  • Every action stays visible
A teammate's hands on a laptop in warm afternoon light — the AI works under quiet review.

Approval queue

3 awaiting review
  • Recall draft for Emily T.Hygiene · 4 mo overdue
  • Reply to Mark D.SMS · suggested time
  • Insurance follow-upAetna · claim age 23 d
Customer story

How Silverton Dental Partners tightened the cancellation window.

Across three Pacific Northwest locations, Silverton Dental Partners used ChairNav for schedule gap recovery and insurance status flagging. Before ChairNav, the team manually reviewed the daily schedule, contacted waitlisted patients by phone or text, and verified insurance 24 hours before arrival. With ChairNav, cancellation flags and draft outreach moved into the front-desk lead's dashboard.

Measured January 2025–May 2026 using EMR billing-module unfilled-slot reports compared against gross billable production.

No-show rate

14.2% → 5.8%

Unfilled chair time

4.5h → 1.1h per week per location

Response window

4 hours → under 15 minutes

“The lag between a patient cancellation and filling that slot was our primary revenue leak. Moving the flagging and draft outreach to the front-desk lead's dashboard reduced our response window from four hours to under fifteen minutes.”
— Marcus Sterling, Practice Manager, Silverton Dental Partners
Where ChairNav helps most

The work that pays for itself first.

Fewer missed confirmations

Confirm by text the day before, see who hasn't replied at a glance.

More recall follow-up

Bring overdue patients back without burning out the front desk.

Faster patient message review

Triage every inbound channel in a single approval queue.

Pricing

Simple pricing for dental practices.

Start with schedule protection and recall. Add deeper workflows as your front desk grows.

Starter

Solo and small practices.

Pilot pricing

  • Daily Front Desk Brief
  • No-Show Guard
  • Recall Engine
  • Patient message drafts
  • Basic analytics
  • 1 practice location
Talk to sales

Practice

Most chosen

3–8 chairs, full front-desk team.

Practice pricing

  • Everything in Starter
  • Benefit Check workspace
  • Claim Packet workspace
  • Treatment explanation drafts
  • Follow-up workflows
  • Team roles
Talk to sales

Multi-Location

Two or more locations under one operations team.

Custom

  • Everything in Practice
  • Multi-location dashboard
  • Location comparison
  • Centralized recall campaigns
  • Advanced permissions
  • Shared templates
Talk to sales

Per practice location, billed monthly. Taxes may apply. Compare plans →

Calm by default

Ready to protect more chair time?

See how ChairNav helps your front desk stay ahead of the day.

Start protecting your scheduleSee how it works